Refund Policy

Thank you for purchasing our services. We value your trust and assure you of the best services at all times. As our customer, when you are buying our product or service, you agree to our terms and conditions as below:

• Algo provides plans of various categories to a customer/company based on the customer’s/company’s usage and his/company’s revenue/ turnover. In the event that Algo detects a customer using services under an incorrect category, Algo shall reserve all rights to cancel the subscription of such a plan for a customer and the customer shall be required to purchase the upgraded plan to ensure service continuity. The customer may also be liable to pay additional amounts for the usage of the incorrect plan.
• Under normal business circumstances, Algo will ensure the delivery of all services within the stipulated time period communicated through our portal.
• Algo provides professional Expert Assisted services remotely to individuals and businesses and neither encourages nor permits any in-person visits by its experts to the customer’s location for any of the services delivered.
• Algo publishes the prices for all services delivered through its marketplace platform. However, at any point in time, Algo reserves the right to change the price of these services.
• In case of a change in government fee post-purchase of a plan, the customer is liable to pay the difference in government fee in addition to the plan amount.
• Algo reserves the right to offer special discounts on its services to customers from time to time. Such offers can be availed through unique discount codes shared with customers.
• At all times, Algo expects to maintain a cordial business relationship with its customers. However, if the customer comes across as being extremely unreasonable or rude to Algo staff or its experts, Algo reserves the right to cancel the order and terminate the agreement with the customer. In the event of cancellation, the customer will forfeit any payment made to Algo.
• If a plan is purchased by the customer but is not reachable on any mode of communication for 30 days from the date of purchase, Algo reserves the right to cancel the order. In the event of cancellation, the customer will forfeit any payment made to Algo.
• In situations where the customer purchases a plan in advance, the Algo team shall contact the customer for order fulfillment within a reasonable timeframe before the plan expires or the deadline approaches. Customers will cooperate with Algo to help us deliver the services in a timely manner.
• In situations where the service needs to be delivered before a deadline (Eg. Tax filing), Algo will clarify the estimated time required to fulfill the service to the customer. Customers are expected to cooperate with Algo to enable us to deliver the services in a timely manner. In case of any delay in order fulfillment, Algo shall not bear the cost of any interest or penalty that may be imposed on customers by other parties.
• Algo is governed by the laws of the country. Algo will carry out its business in good faith with complete transparency. Algo reserves the right to refuse any order that it cannot deem to fulfilled within the legal and regulatory framework of the country.
• Algo and its employees play the role of a corporate service provider. While it is our responsibility to prepare the necessary filings, it is the client’s responsibility to ensure accuracy and correctness. Algo will not pay any penalties or taxes on behalf of its clients. Further, Algo is not responsible or liable for any other cost incurred by the client related to the completion of the service that is out of scope

Refund Policy

At Algo, we take pride in the services delivered by us and guarantee your satisfaction with our services and support. We constantly improve and strive to deliver the best accounting, financial or secretarial services through the internet. However, in case you are not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future Algo orders

Refunds can be initiated only in the following events:

• You have purchased an incorrect plan and our team has advised you to purchase another plan, 100% of the original plan value will be refunded subject to the condition that no service was delivered for the previous plan.
• You have purchased a plan but Algo is unable to assign an expert or process your order, 100% refund will be made.
• You attempted to purchase a plan and your payment was successfully processed but not received by Algo, you should seek a refund from the financial service provider.
• Algo reserves the right to refuse any order that it cannot deem to be fulfilled within the legal and regulatory framework of the country, a 100% refund will be made.
• Once you are eligible for a refund, our team will confirm the same with you via email. After that, your refund will be processed within 10 business days from the date of confirmation.
• On purchase of a plan, our team will request you to submit documents to process your order. If you are unable to share the requisite documents within 30 days without a reasonable reason, Algo reserves the right to cancel your order. You will forfeit any payment made to Algo in the event of order cancellation.
• On purchase of the plan, our team will attempt to reach you via phone and/or email to process your order. If you do not respond to our team in 30 days from the date of purchase, Algo reserves the right to cancel your order. You will forfeit any payment made to Algo in the event of order cancellation.
• If you withhold information pertaining to your case as our experts work on it owing to which we are unable to fulfill your order, you shall not be eligible for any refund. Algo reserves the right to cancel your order. You will forfeit any payment made to Algo in the event of order cancellation.
• If Algo experts cannot fulfill your order due to the unavailability of documents and requisite information from you, you shall not be eligible for any refund. Algo reserves the right to cancel your order. You will forfeit any payment made to Algo in the event of order cancellation.
• Any payments made to Government departments will not be refunded.
• All refunds will be in the form of Credit Notes.
• If a cancellation/request is made for any other reason than mentioned in the points above, a refund would be made in accordance with the pointers mentioned below

Not Satisfied? Let us know!

If you’re not satisfied with the service, please reach us using the email address from which payment was made. Write to us the service, which is not up to your expectations. We will escalate the engagement to the concerned Agent and Managers to speed up the process. Please note that while we would be able to control delays on our side, we will be unable to control delays on the Government side or deficiencies in documents submitted. Hence, kindly bear with our team as we try our best to complete your engagement to the best of our ability.

Before processing any refund, we reserve the right to make the best effort to complete the service. In case you are not satisfied with the service, a cancellation fee of 20% + earned fee + fee paid to the government would be applicable. In case of a change of service, the cancellation fee would not be applicable.

Factors Outside our Control

We cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject a trademark application for legal reasons beyond the scope of algo advisory service. In some cases, a government backlog or problems with the government platforms (e.g. MCA website, Income Tax website, FSSAI website) can lead to long delays before your process is complete. Similarly, Algo does not guarantee the results or outcomes of the services rendered by our Associates on Nearest.Expert platform, who are not employed by Algo. Problems like these are beyond our control and are not covered by this guarantee or eligible for a refund. Hence, delay in the processing of your file by the Government cannot be a reason for a refund.

Force Majeure

Algo shall not be considered in breach of its Satisfaction Guarantee policy or default under any terms of service, and shall not be liable to the Client for any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, the act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a “Force Majeure Event”).